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BPO / ITES
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Industry Over view
Indian information technology (IT) and IT enabled Services (ITeS) sectors have seen stupendous growth during the last decade. The IT industry, as a whole, has placed India on the world map as a major knowledge-based economy and outsourcing hub. Business Process Outsourcing (BPO) segment, which is an industry in itself, has played a vital part in fuelling economic growth.

Nearly one million jobs were created in India during 2010-11, of which 70 per cent were from the IT and BPO sectors, according to data released by the Ministry of Labour and Employment. Various industry experts believe that the workforce in Indian IT industry will reach 30 million by 2020 and this sunrise industry is expected to continue its mammoth growth.

The sector is estimated to have grown by 19 per cent in the FY2011, aggregating revenue of almost US$ 76 billion. India’s outsourcing industry has witnessed a rebound and registered better than expected growth according to National Association of Software and Service Companies (NASSCOM).

Within exports, ITeS segment (contributed 57 per cent of total IT exports), grew by 22.7 per cent for FY11, while BPO export segment grew by 14 per cent.
Talent Challenges
With major IT firms evolving continuously in a dynamic market to address the complex demands of clients in a highly competitive environment, there is an increasing demand for a talent pool that has the skills to deliver value-added and unique solutions. This will also call on out of the box thinking by companies to ensure that their people are "future ready"
Career Fortune Perspective
Given that the industry is highly dependent on the talent pool, effective talent management is critical to the success of a company. CAREER FORTUNE ’s team of consultants, having a solid background of the industry, bring deep industry and functional expertise as well as insights that help our clients source the best available talent. Our strong network across companies also helps us assess the requirements in advance so that we can work on a mandate even before it comes to us.